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Adding a controller to the system and activating it for the first time is done by the gate company or an authorized installer.
Once the controller has been activated by an installer for the first time, it cannot be reactivated by another user, even if that user is intended to be an administrator in the system.
In this case, the installer must add the user to the system and assign them as an administrator.
**To activate a controller for the first time, follow these steps:**
1. Open the PalGate app and tap on the three lines on the right to open the side menu.
2. Tap on “Add New Unit.”
3. The phone camera will open (if the app requests camera access, tap “Allow”).
4. Point the camera at the QR code on the back of the device or its box – the serial number and code will be detected automatically.
5. If you prefer to enter the details manually or the sticker is unavailable, tap on “Manual.”
6. Enter the serial number (S/N) of the controller (begins with 3G…, 4G…, BT…, or RD…).
7. Enter the 5-digit code located beneath the serial number.
8. Enter the gate’s name (this name will appear for all users authorized for the gate in the app).
9. Enter the gate address and select from the suggestions in the pop-up box. If the address isn’t available, simply enter the city or town name.
10. Tap “Save.”
The controller will immediately appear in “My Systems,” and you can begin using it. You may now proceed to add/manage users.
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